FAQ
Welcome to our FAQ section! Here, we've compiled answers to some of the most common questions we receive from our valued customers. Whether you're wondering about shipping times, returns, or product care, you'll find helpful information to assist you. If you can't find the answer you're looking for, please don't hesitate to reach out to our customer service team for further assistance. We're here to ensure your shopping experience with us is smooth and enjoyable.
Thank you for choosing Novella Designs!
Q: How long will it take to receive my order?
A: We typically process and ship orders within 1-3 business days. Once shipped, delivery times vary depending on your location.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on your location. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.
Q: Are your products handmade?
A: Yes, all of our products are handmade with care by skilled artisans. We take pride in our craftsmanship and attention to detail, ensuring that each item is of the highest quality.
Q: What should I do if I made an error on my order?
A: If you notice that you made an error on your order (such as providing the wrong shipping address or selecting the wrong item), please DM us as soon as possible on Instagram (@novella.designs) or by email novella.designs.official@gmail.com. We'll do our best to accommodate any changes before the order is shipped.
Q: What if my order arrives damaged or is lost/stolen during shipping?
A: Once we ship the item, it is out of our hands, and we are no longer responsible for any damage, loss, or theft that may occur during transit. We recommend contacting the shipping carrier directly to file a claim and resolve the issue. If you have any concerns about the shipping process, please reach out to us, and we'll do our best to assist you.