Return Policy

At Novella Designs, we strive to provide our customers with high-quality handmade jewelry that exceeds expectations. However, if you're not completely satisfied with your purchase, please review our return policy below:

Returns and Refunds:

• We do not accept returns or offer refunds for any reason once an item has been shipped. All sales are final.
• Please carefully review your order before completing the checkout process to ensure accuracy in product selection, sizing, and shipping information.

Exchanges:

• We do not offer exchanges for items once they have been shipped.

Lifetime Warranty:

• We stand behind the quality of our products. Our glass beads and stainless steel chains and clasps are covered by a lifetime warranty.
• If the glass beads or stainless steel chains and clasps were to lose their colors or experience any defects in materials or workmanship, we will offer a full refund or replacement, subject to verification of the issue.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will do our best to resolve the issue promptly.

Changes to Orders:

• If you notice an error in your order (e.g., incorrect item, shipping address) after it has been placed, please contact us as soon as possible. We will make every effort to accommodate changes before the item is shipped.

Contact Us:

• If you have any questions or concerns about our return policy, please contact us on Instagram @novella.designs or by email novella.designs.official@gmail.com. We're here to assist you.

By making a purchase from Novella Designs, you acknowledge and agree to abide by our return policy as outlined above.

Thank you for choosing Novella Designs for your handmade jewelry needs!